Observation Essay Free Essays

Asian game was running in Inches. Since my friend from Hong Kong Is one of the representatives for Hong Kong girl squash team, and I wanted to watch any of the Aslant game matches, therefore, I chose to watch squash competition at last. It was on the 24th September. We will write a custom essay sample on Observation Essay or any similar topic only for you Order Now The competition was held in Hourly Squash Court. I took the wrong line of the subway since it was quite far from SHCOON and still, I was not too familiar with the subway system. As I interchanged station In Guru to Donnas of blue line 1, I saw a slight difference for people In the train from the milliamp green line 2. There were more elderly In the train. I was surprised to be asked to sit down by a kind lady. I felt like people have warmer hospitality than those from the city centre. After I entered the competition venue, I sit in front of the court that Hong Kong was playing with China. There were a few spectators as I expected. As know, squash is not a popular sport among all so it is really common to have a few spectators. There were 4 courts undergoing competitions In the venue. I looked around and I was shocked to see at the middle of the venue, there were full of people. I was wondering if the game was exciting so I walked towards that court. It was hard to get there because there were really a lot of people. Even the staffs heading there to see the game. I finally found a space. It was the women game which South Korea versus Japan and the score was even. I was really shocked by the full house spectators. Most of them are Korean and what surprised me most Is that many of them got banners or cheering tools. They yelled the cheering songs and slogans loudly to support the Korean team. At the same time, my Hong Kong friend had finished the game and came to me. She as also attracted by the loud cheering sound and was curious about the people. She said, â€Å"It would be so good If Hong Kong would ever have so many people supporting me. † I asked, † Would there ever be that many people watching squash game In Hong Kong? ‘ she answered, † Even If there Is many spectators, they would never bring banners and cheer together loudly! † It was a tight game. Both Japanese and Korean players were well trained and passionate to win. I was amazed by Koreans passion to support the national team because when I went out of the venue to another venue, I could still hear their cheering sound. Korea finally won the game. After the game, there were so many questions pop-up In my mind. The first question is why is Korean so passionate to cheer for the team? I have come up with this question because squash is really not a popular sport and especially for women’s match, it is not exciting as the men’s. I have think of some possible answers. Firstly, since South Korea is the host country of the Asian game, people are proud and so they put their effort in supporting the team. Secondly, because the match was battling with Japan, which Is a country who always has rivalries with Korea, so Korean How to cite Observation Essay, Essays Observation essay Free Essays I came across this situation between a Chills employee and a guest. I walked in through the to-go area, to pick up an order. As I approached the register I noticed a lady just standing there on her cell phone ignoring the to-go specialist. We will write a custom essay sample on Observation essay or any similar topic only for you Order Now Since she was there before I was I kindly waited till she spoke to the young man. I heard him say repetitively welcome to chills† in the most friendliest tone ever. The lady was standing with her one hand on her hip and continued to have her conversation on her phone. The young man opened the register and began to count the money Inside It. After he called her once again welcoming her, but at this point he was a bit agitated and you could tell within his voice. The women finally hung up her phone, yet still made no eye contact with the young man. She looked around the area grabbed a to-go menu, while glancing she said her name and was wondering why her order was taking so long. Already frustrated with the phone call she Just had, she just decided to take It out on the young man. Blaming him for getting her food late. According to her it was horrible service. Aggravatingly yelling â€Å"where Is your anger, I demand to speak to him! † with her hands in his face. He calmly said â€Å"yes ma’am, Ill go ahead and call him over here. † The manager approached both of them and asked what the problem was. The women went off saying he was rude because he ignored her presence, never welcomed her, nor asked for her name. Rolling her eyes claiming the employee was on his cell phone, testing people instead of doing his lob. The Chills manager apologized and to please the guest he gave the women a discount as well. After everything was taken care of she put on her black sunglasses ND as she was walking away she turned around and impolitely told the employee â€Å"thank for the horrible experience! † When I went up for my order I made sure I helped the young man clear his name. He did his Job, and he did it very well. The woman was obviously already in a bad mood as she walked into the restaurant, maybe she was having a bad day and that one phone call did not help. For her to take out her anger on a complete stranger is Just not right. Observation essay By bind lady Just standing there on her cell phone ignoring the to-go specialist. Since she was ere phone. The young man opened the register and began to count the money inside it. After he called her once again welcoming her, but at this point he was a bit she Just decided to take it out on the young man. Blaming him for getting her food late, according to her it was horrible service. Aggravatingly yelling â€Å"where is your ma’am, I’ll go ahead and call him over here. † The manager approached both of them job. The Chills manager apologized and to please the guest he gave the women a â€Å"thank you for the horrible experience! † When I went up for my order I made sure I How to cite Observation essay, Essays

Food & Beverage Management-Free-Samples -Myassignmenthelp.com

Question: Discuss about the Food and Beverage Management. Answer: Introduction Beyond India is one of the leading and prominent restaurants offering Indian cuisines in Australia (Haghighi et al. 2012). They have two branches in Australia, one is in North Adelaide and another is in Modbury. The competitive advantage of them is offering Indian taste to the customers in the crowded market of western delicacies (Jain and Bagler 2015). Thus, they are having a sort of monopoly in providing a completely different flavor to their customers. They offer both vegetarian and non-vegetarian cuisines to their customers. In terms of their menu, they maintain a design which represents their ethnic ambience and theme (Hueng and Gu 2012). The menu carries a simplistic approach having a clear white background. However, some more designs in terms of ethnicity will further enhance the aesthetic appeal of the menu as well as the restaurant (Park et al. 2013). Moreover, the main concentration of them is towards the main courses along with having specific sections for different Indian cuisines. Review of menu As earlier discussed, the menu of Beyond India carries a simplistic approach with only a small touch of their logo. They offer total 93 types of items including vegetarian, non-vegetarian, desserts and drinks. Among the non-vegetarian items, they offer lamb, beef, fish and mutton and chicken items (OBRIEN 2017). The menu of them are mainly divided into main courses, starters, desserts, seafood and drinks with all having sub-divisions. In terms of information on the menu, they have done a good job by providing brief details about the items underneath. It enables the customers in having a brief idea about the items he wants to order. From the perspective of nutritional value of the foods being offered by them, Beyond India is known for their rich Indian culture and cuisine. Customers tend to go for this restaurant to enjoy the taste of the Indian food rather than having foods of high nutritional value (Nakagawa 2017). However, still the food offered by them provides some sort of nutrit ional value. For instance, the sea food offered by them provides protein, vitamins and minerals. Moreover, the seafood is also low in cholesterol which is a favorable aspect for the current generation who are more conscious about the cholesterol in their food (Sikorski 2012). Non-vegetarian items offered by them also offer proteins and vitamins (Chalamaiah, Hemalatha and Jyothirmayi 2012). In addition, it is obvious that vegetables are already rich in nutritional values and with the added Indian ethnic spices and herbs, they provides a good package of taste and nutritional value to their customers. Issues in the menu design The simplistic approach of the existing menu of Beyond India may not feel attractive to diversified range of customers. As they are situated in Australia, thus the customers attending the restaurant are likely to have experience rich Indian heritage and ambience (Ozdemir and Caliskan 2015). Thus, signs and symbols of Indian ethnicity should have found some place in their menu card. In addition, having a dark color in the place of white will implies some royal touch in the menu. Another issue being identified in their existing menu design is the improper way of sorting the food items (Menucoverdepot.com 2017). Food items should be sorted in a way that it will influence the customers in concentrating more on the main courses (Kliever 2017). The new menu is being re-designed accordingly. The new menu is being designed with implementing more vivid colors to increase the aesthetic values (Marchesotti et al. 2013). Moreover, designs representing the Indian cultures are being added in the n ew menu design. References Chalamaiah, M., Hemalatha, R. and Jyothirmayi, T., 2012. Fish protein hydrolysates: proximate composition, amino acid composition, antioxidant activities and applications: a review.Food chemistry,135(4), pp.3020-3038. Haghighi, M., Dorosti, A., Rahnama, A. and Hoseinpour, A., 2012. Evaluation of factors affecting customer loyalty in the restaurant industry.African Journal of Business Management,6(14), p.5039. Heung, V.C. and Gu, T., 2012. Influence of restaurant atmospherics on patron satisfaction and behavioral intentions.International Journal of Hospitality Management,31(4), pp.1167-1177. Jain, A. and Bagler, G., 2015. Spices form the basis of food pairing in Indian cuisine.arXiv preprint arXiv:1502.03815. Kliever, J. (2017).10 Menu Design Hacks Restaurants Use to Make You Order More Design School. [online] Design School. Available at: https://designschool.canva.com/blog/menu-psychology-design/ [Accessed 28 Jul. 2017]. Marchesotti, L., Perronnin, F. and Csurka, G., Xerox Corporation, 2013.Predicting the aesthetic value of an image. U.S. Patent 8,594,385. Menucoverdepot.com. (2017).Menu Engineering: How to Raise Restaurant Profits 15% or More | Menu Cover Depot. [online] Available at: https://www.menucoverdepot.com/resource-center/articles/restaurant-menu-engineering/ [Accessed 28 Jul. 2017]. Nakagawa, U. (2017).Indian Food and the West. [online] The Diplomat. Available at: https://thediplomat.com/2010/11/indian-food-and-the-west/ [Accessed 28 Jul. 2017]. OBRIEN, C. (2017).Beyond chicken tikka. [online] Theaustralian.com.au. Available at: https://www.theaustralian.com.au/executive-living/food-drink/theres-more-than-curry-and-chicken-tikka-to-indian-cuisine/story-e6frg8jo-1227020893476 [Accessed 28 Jul. 2017]. Ozdemir, B. and Caliskan, O., 2015. Menu design: A review of literature.Journal of Foodservice Business Research,18(3), pp.189-206. Park, C.W., Eisingerich, A.B., Pol, G. and Park, J.W., 2013. The role of brand logos in firm performance.Journal of Business Research,66(2), pp.180-187. SIKORSKI, Z., 2012.Seafood proteins. Springer Science Business Media

My View From the Mountain free essay sample

I sit alone on the top of one of the steepest trails at Mount Mansfield, my periwinkle skis intertwined in the mounds of fluffy snow. Crisp wind whispers in my ears and plays with my long pale locks. The fresh, familiar sent of pine soothes my senses; coaxing me to venture further into the depths of the forest. Without a soul nearby to interrupt, my mind spills outside of its confinement; my vivid imagination comes into play. I allow my eyes to rest and let my surroundings envelope me. Nothing else matters in this moment; life’s meager trials and tribulations seem as small as the little specks of color, representing the hoard of skiers thousands of feet below me. My mind drifts as I gaze upon the slowly moving ants far beneath. The people I may one day meet; others I may never encounter. I come to a realization- I am one of them- another small speck on this vast planet. We will write a custom essay sample on My View From the Mountain or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page A being with potential to make a difference and leave a significant impact. I have a dream to fulfill and plan set out. Ambition flows throughout me. Above me, a fist of clouds chokes the incandescent winter sun, leaving the sky a canvass of intermingling shades of violet. Indisputably, I am witnessing a live representation of a Turner masterpiece. The beauty that surrounds me is ineffable; scenery that even a Nikon camera could not capture. The writer inside me fails in search of an adjective to describe my view from the mountain. I feel greedy. I sit here enjoying nature’s beauty all to myself, not a soul to share with. I want to share nature’s gift with others; help them appreciate the natural brilliance our Earth has to offer. As I stand up, I brush off the thin layer of snowflakes that have neatly decorated the surface of my nylon jacket. Aligning my skis with the tip of the mountain, I muster the strength I have gained from 12 years of competitive swimming and head down the lengthy trail. I take notice of the fine white which has not yet been braved by another pair of skis. I am the first down this winding path- a trail not many choose to conquer. This extensive, yet scenic route surely takes more time to complete than the main trail, but in the end I know it will be worth the effort. At last, I reach the mass of eager skiers waiting to board the lift. I add to the hoard of what was previously a sea of small colorful specks. Nonetheless, I acknowledge that I am not just another being on this slowly rotating planet. I know who I am. I know what I am capable of and what I will set out to be.

High GPA but Low ACT Score What Do You Do

High GPA but Low ACT Score What Do You Do SAT / ACT Prep Online Guides and Tips You do great in school, but you just can’t get that score you want on the ACT. If you're a great student but not as great a standardized test taker, don't worry: you aren't alone. In this post,I'll let you know what ACT scores qualify as low, what message those scores send to admissions officers, andwhat you can do to improve your chances of getting into a good school. What Is a Low ACT Score? Before we even discusswhat to do with a high GPA and low ACT score, are you certain your ACT score is low? You should not simply compare your ACT scores to your friend's score or classmates' scores. The ACT score you want should depend on which university you hope to attend.If your ACT score is already in the ACT score range for your target school, then your ACT score is not low. Search for â€Å"[College Name] ACT† to find out the 25th/75th percentile foryour target schools. The 25th percentile score means that 25% of the students attending have a score at or below that number (this is below the average for admitted students). The 75th percentile means that 75% of students have a score at or below that number (this is above average for admitted students). The 25th/75th percentile reveals the scores of the middle 50% of applicants admitted to the college. If you score at the 75th percentile for a college and have a high GPA, you have an excellent chance of being accepted. However, if you're at the 25th percentile, you will need to have a strong application to increase your chances of being accepted. As an example, NYU has a 25th/75th for the ACT of 28 to 32, and Harvard has a 25th/75th of 32 to 35. You may think, why won’t I be accepted to Harvard with a 32 when 25% of Harvard freshman scored below that? In actuality, the 25% below a 32 were most likely admitted because they are a unique applicant such as an athlete (or a student with some other special talent such as being a world-class flute player), a legacy, or thechild of a significant donor. "Hi, I'd like to donate a building or three?" In writing this article, I am assuming you are a â€Å"normal applicant†(not one of the types listed above).To have the best shot of getting in, you want to get a high ACT score to go along with you high GPA, and a high ACT score is one that is at or above the 75th percentile for the colleges you hope to attend. If your score is below the 25th percentile for the school you hope to attend, you may still have a chance of getting in. Do you know that some colleges â€Å"superscore† the ACT? This means they will combine your highest individual section scores from each ACT and recombine it into a new superscored composite ACT score. For example, if you took the ACT 3 times and your best English score was on your 1st test date (33), your best Math score was on your 2nd test date (31), and your best Critical Reading and Science scores were from your 3rd test date (36, 36), you can combine those 4 best section scores into a brand new composite score (34). Your superscored composite ACT score may end putting you in the 25th/75th percentile range for your target college!For further explanation of superscore and for a list of the college that superscore the ACT, see our other article: Colleges that Superscore ACT: Complete List If your ACT score does not meet the 25th/75th percentile for your target school even with superscoring, there is good news and bad news: The Good News: Your GPA Matters More Than Your ACT Score Your transcript is the most important part of your college application because it shows that you have worked hard during all four years of high school.I considera high GPA to be between 3.5 and 4.0 on a 4.0 unweighted scale for the reasons stated in our other article. However, highly competitive universities such as Harvard and Yale will want you to have an even higher GPA, in the 3.85 to 4.0 range. I am using unweighted GPArather thanweighted GPAsince unweighted GPA is the more commonway to measure academic achievement in high school. While your GPA is important, it is even more important that you took challenging classes in high school and still got a high GPA. If you don’t believe me, here it is from Stanford’s admissions office, â€Å"We expect you to challenge yourself throughout high school and to do very well. The most important credential that enables us to evaluate your academic record is the high school transcript.† An admissions officer will only consider your high GPA impressive if you took the hardest classes (AP or IB) offered at your school.Easy classes and a high GPA will not impress an admissions officer. I will explain this more in-depth below. The Bad News: A Low ACT Score WillHurt You Admissions offices require applicants to take the ACT because they see this test as an equalizer among applicants (click here for further explanation of why students take the ACT). Each applicant had a different high school education. Even students applying from the same high school may have taken different classes or had different instructors. The one thing all applicants have in common is that they took the SAT or ACT.Every student took the â€Å"same† standardized test (or at least, similar enough tests to be compared even though each testing date technically has a different test) While your GPA and transcript are very important, your low ACT score may make an admissions officer question if your grades were â€Å"inflated† (which some teachers do) or ask if you took easy classes. They may think that your low ACT score is a better signifier of how prepared you are for higher education. What Will the Admissions Officer’s FirstImpression of Your High GPA/Low ACT Score Be? To be perfectly frank, an admissions officer will probably, at first, think that your teacher inflated your grades or that you chose to take easy high school classes, and they may wonder if your low ACT score is a more accurate indicator of your academic potential. But don’t worry! Admissions officers will dig deeper. Most admissions officers know the high schools in the US very well. At the majority of colleges, each admissions officer is assigned a state or region, and he or she is responsible for reading all of the applications from students in that area and for visiting the high schools in that area (so, if your high school had a visitor talk about admissions at a specific college - that person will most likely be reading your application for that college). Since the admissions officers visit these high schools and read the applications from students at these high schools, they know the academic reputations of these high schools.The admissions officers will know if your high school is considered very academically rigorous or if your school has a reputation for being easy and inflating grades. When reading your transcript, an admissions officer will be able to tell if you chose to take the easier classes and avoided the AP or IB classes that your school offered (if your school offers AP or IB). If you did take the easier classes, the admissions officer will likely then think your low ACT is a more accurate depiction of your academic potential than your GPA. If you did enroll in very rigorous courses throughout high school (tons of AP or IB classes, if offered at your high school) and you have a high GPA, then the admissions officer will know that and may excuse your low ACT score. Still, your chances of getting in will be higher if you can get a higher ACT score to match your high GPA. What Can You Do to Raise Your Low ACT Score? Raising your score on your low ACT score will give you your best chance of getting into your target school. If you are applying right now and don't have time to retest, skip below for advice on what you can do to boost your chance of admission. If you do have time to retest, I will try to help you diagnose the issue thatcaused the low score onyour last test(s). Did You Practice? If you never practiced for the ACT, that is probably the issue. The ACT is a very fast test. You need to know the ACT test format before taking the ACT so that the format will not slow you down. Learn about ACT scoring, the length of the ACT test, and the ACT test instructions. I would recommend taking a minimum of four full-length, timed practice tests to ensure you have the pacing down.If you need help finding practice tests, check outComplete Official ACT Practice Tests, Free Links. When you sit for multiple practice ACTs, you will start to feel comfortable with the format and will learn how to pace yourself. Note: Do not just take the practice ACTs and forget about them. You should be reviewing the questions you got wrong and learning from thosemistakes. For a guide to how to review your practice tests, check outThe Best Way to Review Your Mistakes for the SAT/ACT. What Was Your Practice Approach? If you practice by yourself, what tests are you using for your practice? You need to practice with official past ACT tests. Because the ACT is very different from other tests, you have to use actual ACTs to get the actual feel of the test. If you need help finding practice material here are Complete Official ACT Practice Tests, Free Links.If you still want more material, check out The 10 Best ACT Books Recommended for ACT Prep. If you are using old ACTs for your solo study, are you checking your wrong answers? This is the key to success on the ACT: you need to determine where you went wrong and learn from it.If you do not, you will not learn anything from the tests and you will continue making the same mistakes. If you want guidance on reviewing your tests, check outThe Best Way to Review Your Mistakes for the SAT/ACT. Do You Have One of the Following Issues? Issue #1: You have not learned the strategies for the ACT or gotten the timing down. To help solve this issue, you should check out the other free guides offered here at PrepScholar. Issue #2: You aren't familiar with the math and English concepts needed to succeed ACT. You do not have the geometry formulas memorized, or you do not know the grammar rules. Not knowing contentis a less common issue but a very important one to address. Take the time to learn this content because masteringit will have a huge impact on your score. Issue #3: If you feel like you know the strategies and content and are still not improving, you may be having trouble focusing. To help solve this issue, you probably need more personalized prep and should consider hiring a tutor or using an online resource such as PrepScholar. If You PreppedWith a Tutor/Class/Online Program and Are Not Seeing Improvements, You May Be Having One of the Following Issues: Issue #1: Your help is not personalized to your needs. It/he/she is not trying to fix your unique weaknesses, but rather is just using the same material for everyone. Try to find a more personalized tutor/class/program. Consider trying our PrepScholar ACT prep program. We do the heavy lifting for you, by splitting up our prep material into specific skills. We'll detect your weaknesses automatically and give you focused lessons and quizzes to improve those skills. Issue #2: The tutor/class/ online program is not working you hard enough (not making you do ACT practice tests or not making you stick to the timing). You should be using a prep person/program that will force you to take timed practice ACTs and stick to a study schedule. You should try PrepScholar’s ACT prep program;our program keeps track of your time spent studying each week, times you during all practice tests, and asks you to commit to a study schedule. Issue #3: You may have test anxiety. As a tutor, I saw this in some students. If you are scoring high in your practice, but on the actual ACT not achieving the same score because you are anxious or can’t keep your pacing and can’t finish. This isn’t a simple issue to fix. While all of the studying (learning the test format and pacing) should help reduce your worry, it may not solve the problem entirely. You should know the ACT is just a test and will not determine your future as shown by these celebrity ACT scores. Also, maybe meditate to try to relax you before the ACT. If You're Applying to College Right Now and CannotRetake the ACT, What Can You Do? You have some options if you need to submit your applications and think you do not have time to retest: Option #1: You can strengthen the rest of your college application. Focus on the positives! You have an awesome transcript, so try to make the rest of your application as awesome. Read our other article for advice on how to build the most versatile college application, including advice on writing your essay, getting letters of recommendation, and more. Option #2: You can check outtest optional schoolsor schools thathave guaranteed admission based on GPA or class rank. Many colleges out there no longer require the SAT or ACT to be considered for admission. Consider applying to some of those schools, at least as backups. Option #3: Check out schools with late deadlines. A lot of schools accept applications later in the year and will give you time to study andretest for the ACT. Some schools take applications as late as September for that fall semester. Consider retesting and applying to some of these schools. What’s Next? Need help raising yourACT score? Check out guides to the ACT Reading, Math, English, and Science sections.Taking the ACT very soon? Read our guide to cramming for the test. Not sure where you want to go to college? Check out our guide to finding your target school.Also, figure out yourtarget ACT score. Thinking about getting a job while in high school? Check out our guide to the 8 best jobs for teensand learn how to find yours! Want to improve your ACT score by 4 points? Check out our best-in-class online ACT prep classes. We guarantee your money back if you don't improve your ACT score by 4 points or more. Our classes are entirely online, and they're taught by ACT experts. If you liked this article, you'll love our classes. Along with expert-led classes, you'll get personalized homework with thousands of practice problems organized by individual skills so you learn most effectively. We'll also give you a step-by-step, custom program to follow so you'll never be confused about what to study next. Try it risk-free today:

Study case Essay Example | Topics and Well Written Essays - 2500 words

Study case - Essay Example This paper aims to demonstrate full knowledge of management and impact of human resource policies and it’s anent options within the context of Servo Engineering Company’s HR management. Researcher also aims to present evidences of human resource management to reach rational conclusion and recommendations. In so doing, the researcher will answer questions pertaining to theory of ‘self-managed’ or semi-autonomous teams in manufacturing applied to Servo Engineering. What changes might be made in the organisation of work that might improve labour productivity? Servo Engineering was established in 1897 and within a half century, the company became a leader in the manufacturing of vehicle components. In the late 1970s, the company was able to develop its subsidiary company dubbed as the American Ensign (Bratton & Gold, 2007, p. 487). The multinational company expanded its manufacturing plants in United Kingdom, United States of America (USA), and Germany. Attune to technological advancement, the company also commenced production machinery driven and controlled by information technology. To undertake the organization’s operations, the production department were organized into six ‘self-managed teams’ (SMT), with 12 and 50 workers that are working in three shifts and are believed to be product-centred and are respectably operating as a miniature within a larger factory (Bratton & Gold, 2007, p. 487). Each of the team is endowed with sufficient machinery to complete the stages of manufacturing products. Those that are not d elegated as tasks of SMT are subcontracted from outsourced services (Bratton & Gold, 2007, p. 487). Tasks were divided into the team with SMT supervisor doing the managerial functions. A product-coordinator is also tasked to ensure the supply of raw materials and the production of demanded number of targeted produce while the charge-hand monitors the progress of their performances (Bratton & Gold, 2007, p. 487). Other employees, which

Case study. read through case study and answer all questions

. read through and answer all questions - Case Study Example This is in terms of making the help desk more efficient and able to portray a good image of the company. The second front is with Mick who believes that the position was meant to be his. This requires that she finds a way in which she is able to reach out to him so as to try and improve that relationship for better work coordination. The second issue that is raised is that of churnovers. In the simplest sense this is the rate at which employees leave the job forcing the hiring of new employees. In the help desk or call center sphere, there has been a high churnover (also known as turnover) rate (Sharp 2003, p. 114). Usually when this rate is high it ends up costing the company a great deal on two fronts. The first one is by the fact that the company has to spend more money on labor costs. This is through the retraining of new staff, who may not be well aware of the company’s culture or operational procedures. The second point at which this greatly costs the company is by the l agging of standards when new hires come on. This is through the fact that with every new hire they need some time to get used to performing the tasks required of them in the most efficient way. One other people issue that Sara had to contend with is the problem solving skills that her helpdesk staff had. This is an important skill that all help desk personnel need to have (HILES & GUNN 200, p. 91). The main reason for this is that they are mainly dealing with issues that other users of the company products or services are having. Most often than not, they will find themselves in situations where the solutions to these issues may not really be covered in their day to day dealings. On the other hand they may be unaware of the existence of the issue and hence need a way in which they can come up with solutions before they can seek further consultation on the problem. The other people issue that Sara has to contend is the ability of her work force to coordinate and work as a team. This is evident from the fact that each of those in the team had their own roles and they did not coordinating with one another before Sara’s intervention. In any helpdesk, there is need for teamwork and coordination of efforts to ensure that the client’s needs are met satisfactorily. This should also be in a manner that is customer friendly. Sustaining New Work Culture The first step in ensuring effective functioning of the helpdesk may be in the sustaining of the culture that she has already created. Sara has so far done a good job in ensuring that everyone at the helpdesk is working. Also that everybody is working with one another. That is, the effort is coordinated and not a single employee feels that they are overly burdened. This can be evident by the fact that at the moment the inquiries are first handled by Mick before they are then passed onto Tim and Jean for solving. This way the work is being done much faster and much more effectively. One of the ways in which S ara may ensure that this culture continues is by ensuring that she encourages the team work that she has now developed. This may be done by giving team assigned tasks, by scheduling team building activities and encouraging non-official office communication that will build the teams togetherness (Boller 2005, p. 3). The second thing may be by the encouragement of

B200 TMA02 Essay Example | Topics and Well Written Essays - 1500 words

B200 TMA02 - Essay Example This can lead to inefficiency due to imperfect competition, which can take many different forms, such as monopolies, monopsonies, cartels, or monopolistic competition, if the agent does not implement perfect price discrimination. OPEC (oil cartel in Middle East is an example of this). Second, the actions of an agent can have externalities, which are innate to the methods of production, or other conditions important to the market. An externality occurs when an economic activity causes external costs or external benefits to third party stakeholders who did not directly affect the economic transaction. In a competitive market, the existence of externalities would mean that either too much or too little of the good would be produced and consumed in terms of overall cost and benefit to society. Finally, some markets can fail due to the nature of certain goods, or the nature of their exchange. For instance, goods can display the attributes of public goods or common-pool resources, while markets may have significant transaction costs, agency problems, or informational asymmetry. In general, all of these situations can produce inefficiency, and a resulting market failure. "One cause of market failure is the limited nature of property rights. ... By extending these rights, individuals may be able to prevent other people imposing costs on them, or charge them for doing so." (2000: pp. 152-153) As a result, an agent can have imperfect control over the uses of its commodity, as the system of property rights that defines this control is not comprehensive. Typically, this includes two basic rights that have more generalized nature - excludability and transferability. Excludability caters to the an agent's ability to control who can use its commodity, how much, and for how long - and also the associated costs for doing so. Transferability states the right of an agent to transfer the rights of its commodity from one agent to another, primarily by selling or leasing a commodity, and associated costs associated for doing so. If a system of rights cannot fully guarantee these at low (or no) cost, then an inefficient distribution can be the consequence. There can be many examples of market failure. In this author's region, for instance, traffic congestion is an example, as driving can be considered to impose hidden costs on other drivers and the society, whereas the use of public transportation and/or other ways of avoiding driving to mitigate traffic congestion would be more beneficial to society as a whole. Other common global examples of market failure may include environmental issues such as pollution and exploitation of natural resources to an excessive extent. The Organization of Petroleum Exporting Countries (OPEC) is, currently, a cartel of 12 countries comprising Algeria, Angola, Ecuador, Iran, Iraq, Kuwait, Libya, Nigeria, Qatar, Saudi Arabia, the United Arab Emirates, and Venezuela. One of its principal goals